Warranty Policy

Limited Warranty · momentary

Last updated: 28 September 2026

1. Limited Warranty Coverage

This warranty applies to products purchased directly from momentary and covers manufacturing defects, faulty goods, and shipping errors for the original purchaser. This warranty does not affect your statutory rights under the Consumer Rights Act 2015.

2. Warranty Period and Coverage Scope

Under the Consumer Rights Act 2015, you have a 30-day short-term right to reject faulty goods for a full refund from the date of delivery. Beyond 30 days, you are entitled to repair or replacement; if that fails, a price reduction or final right to reject. You have up to six years in England, Wales, and Northern Ireland (five years in Scotland) to bring a claim for goods that are not of satisfactory quality, fit for purpose, or as described.

3. What Is Covered

• Manufacturing defects and faulty goods
• Shipping damage (reported within 24 hours of delivery)
• Incorrect or incomplete shipments
• Goods not matching their description

Approved claims are resolved via replacement or refund at our discretion, in accordance with the Consumer Rights Act 2015.

4. What Is Not Covered

• Damage caused by misuse, accident, or neglect
• Improper installation, maintenance, or storage
• Normal wear and tear
• Minor cosmetic packaging damage that does not affect product function
• Environmental damage (exposure to extreme conditions)

5. Warranty Claim Process

• Contact our support team within 30 days for the short-term right to reject, or within six years for other defects
• Provide your order number, description of the fault, and photographic evidence if possible
• Your claim will be reviewed and evaluated within 48 hours
• Resolution will be issued (replacement, repair, refund, or price reduction as appropriate)

6. Remedy and Resolution

We provide replacement, repair, refund, or price reduction depending on the nature of the fault and the time elapsed since purchase, in line with your rights under the Consumer Rights Act 2015.

7. Return and Inspection

Return shipping is covered by us for all valid warranty claims relating to faulty, defective, or incorrectly supplied goods. You will not be charged for return postage on items that breach the Consumer Rights Act 2015.

8. Manufacturer Warranty Coordination

Many of our products carry additional manufacturer warranties. We will coordinate with manufacturers where applicable to ensure you receive the full benefit of any extended coverage or technical support available.

9. Safety and Compliance

All products meet UK safety and regulatory standards. Warranty handling is conducted in accordance with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and relevant product safety regulations.

10. Commercial Orders

Bulk or commercial orders may be subject to separate warranty agreements. Please contact us to discuss terms for business purchases.

11. Limitation of Liability

This warranty, together with your statutory rights under UK law, constitutes our entire liability for defective goods. Nothing in this warranty excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.

12. Warranty Transfer

This warranty is non-transferable and applies only to the original purchaser. Your statutory rights under the Consumer Rights Act 2015 may pass to a subsequent owner in certain circumstances.

13. Record Keeping

Please retain your order confirmation, invoice, and delivery documentation. These records are essential for processing warranty claims.

14. Contact Information