Delivery & Shipping

Delivery information · momentary

Last updated: 28 September 2026

1. Delivery Coverage and Availability

We deliver to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland. Orders are dispatched from our warehouse in Bedfordshire.

All orders require a valid street address. Deliveries to certain remote areas in the Scottish Highlands and Islands, Channel Islands, and Isle of Man may incur additional surcharges, which will be displayed at checkout.

2. Processing Times

Orders placed before 2:00 PM GMT/BST are dispatched the same business day. Orders placed after this time or on weekends and bank holidays are processed the next business day.

Custom or made-to-order items may require an additional 1–2 business days before dispatch.

3. Delivery Methods and Timeframes

• Standard Delivery (2–4 working days): Ideal for non-urgent orders. Delivered by Royal Mail, DPD, or Evri.
• Express Delivery (next working day): Available for orders placed before 2:00 PM. Delivered by DPD or DHL.
• Click & Collect: Collect your order from selected Evri ParcelShop locations (available at checkout).
• International Delivery: Contact us for shipping to addresses outside the UK.

4. Delivery Costs and Calculation

Delivery costs are calculated based on the weight, size, and destination of your order. All prices displayed include VAT at 20% and are shown in pounds sterling (£).

Free standard delivery applies to orders over £150 within the UK mainland. Express delivery is charged separately and is not included in the free delivery threshold.

5. Special Handling for Large Items

Large equipment such as smart trainers and direct-drive trainers may be shipped via specialist courier services including Yodel, Parcelforce, or DHL. Delivery timeframes for bulky items are typically 3–5 working days.

You will be notified in advance if your order requires special handling or an arranged delivery window.

6. Packaging and Product Protection

All products are carefully packaged with protective materials to prevent damage during transit. Original manufacturer packaging is preserved wherever possible to ensure your equipment arrives in perfect condition.

7. Order Tracking and Communication

You will receive a dispatch confirmation email containing tracking information once your order has been shipped. Track your parcel in real time via the carrier's website. Our support team is available to assist with any delivery enquiries.

8. Inspection and Damage Claims

Please inspect your parcel upon delivery. If you notice visible damage to the packaging or contents, report it to the carrier and contact us immediately.

Concealed damage (not visible upon delivery) must be reported within 48 hours of receipt. Please retain all packaging materials until you have inspected the contents thoroughly.

9. Returns and Exchanges

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods. Please refer to our Returns & Refunds Policy for full details.

Faulty or defective items will be collected at our expense. Customer-initiated returns for change of mind require you to arrange and pay for return shipping. Return authorisation is required before sending items back.

10. Contact Information