Shipping Policy

Shipping information · Momentary

Last updated: 1 September 2026

1. Shipping Coverage and Availability

We ship to all UK mainland addresses from our Bedfordshire distribution centre. Deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man, and the Channel Islands are available but may incur additional surcharges, which will be calculated at checkout.

All orders require a valid street address. We are unable to deliver to BFPO addresses at this time.

2. Processing Times

Orders placed before 2:00 PM GMT/BST are dispatched the same business day. Orders placed after this time or at weekends are processed the next business day.

Large or custom orders may require an additional 1–2 business days for preparation.

3. Shipping Methods and Delivery Times

• Standard Delivery (2–4 days): Ideal for non-urgent orders to UK mainland addresses.
• Express Delivery (1–2 days): Faster shipping for urgent orders.
• Next-Day Delivery (1 day): Available for orders placed before 2:00 PM; delivered the next working day to most UK mainland postcodes.
• Pallet Delivery: 3–7 days for large solar panels, bulk generator orders, or heavy items.

4. Shipping Costs and Calculation

Shipping costs are calculated based on the weight, dimensions, delivery location, and selected method. The exact cost is displayed at checkout before you complete your order.

Free standard delivery is available on all orders over £500 to UK mainland addresses. Express and next-day services are excluded from this offer.

All prices displayed on our site include VAT at 20% and there are no hidden charges.

5. Carriers

We work with trusted carriers including Royal Mail, DPD, Evri, Yodel, DHL, UPS, FedEx, and Parcelforce to ensure reliable delivery. The carrier allocated to your order will depend on the size, weight, and destination of your parcel.

6. Packaging and Product Protection

All power generators and solar panels are packaged using reinforced, protective materials to prevent damage during transit. Original manufacturer packaging is retained wherever possible to ensure optimal protection.

7. Order Tracking and Communication

You will receive tracking information via email as soon as your order has been dispatched. Our customer support team is available to assist with any delivery queries.

8. Inspection and Damage Claims

Please inspect your parcel upon delivery. If the packaging shows visible signs of damage, notify the carrier and contact us immediately.

Any concealed damage must be reported to us within 24 hours of receipt so that we can arrange a replacement or refund.

9. Returns and Exchanges

Returns for faulty or defective items are covered by us under the Consumer Rights Act 2015. For customer-initiated returns under the 14-day cooling-off period (Consumer Contracts Regulations 2013), you are responsible for return shipping costs unless the item is faulty.

Please contact us before returning any item to obtain a return authorisation.

10. Contact Information